Are your people ready for the big implementation? OCM ensures readiness, adoption and long-term success

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ORGANIZATIONAL
CHANGE MANAGMENT
& TRAINING SERVICES

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ORGANIZATIONAL CHANGE MANAGEMENT & PROCESS IMPROVEMENT

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ORGANIZATIONAL CHANGE MANAGEMENT  
Eleven Twenty OCM focuses on organizational change management, readiness, communications, process impacts and training. We offer both traditional consulting solutions and staff augmentation services.

OCM & Training Staff Augmentation:
We offer the key OCM Skills you need for your projects

OCMP Solutions (Organizational Change Management and Process Improvement):
Our traditional consulting services

OCM & Training Staff Augmentation
Aligning people to organizational change and aligning organizational change to people

Our Organizational Change Management and Training staff augmentation consultants fill a number of key roles on project teams to ensure the people-side of the project is managed successfully.

Key staff augmentation roles offered by Eleven Twenty OCM: Communication Analyst:
Many projects are less successful because of poor project communications (e.g., minimal notice to employees regarding a change, lack of excitement building regarding the change or lack of understanding of the change). Our consultants are trained in communication planning, including project communication methodology. Communication analysts design and develop project-based communications including status reporting packages, project newsletters, project promotional “road shows”, as well as, planning project marketing (e.g., employee gifts branded with the project change).

Learning Management System (LMS) Consultants:
Learning management systems enable the management, delivery and tracking of blended learning (online and traditional classroom). We believe a robust LMS tool should integrate seamlessly across departments (e.g., HR, Accounting, IS). Our LMS consultants have experience with a number of LMS tools. Eleven Twenty LMS consultants fill a variety of roles on LMS projects including:
  • LMS strategy planning and SME support
  • System selection
  • System integration
  • Training
  • Testing
Organizational Change Management or Change Readiness Consultants:
Many organizations around the world struggle to manage the people components of change. For change to be accepted long-term, employees need to be aligned with the change. They need to understand what the change means for the organization and what's in it for them.

Eleven Twenty experts take a big-picture view of the impact of change on employees and ensure employees are ready. Common tasks include development of an overall change management / change readiness work plan, and overseeing communications, training, and integrating with Human Resources team to ensure job changes (if applicable) are being managed.

Organizational Development Consultant:
We can help you reshape company tools and behaviors that empower your employees to excel to the next level. Organizational development is the steward of organizational culture and works with Human Resources to transform or repair culture, communications and rewards. Our OD consultants can lead or support:
  • 360 feedback and coaching
  • Executive coaching
  • Interview and selection processes
  • Leadership identification and development for managers
  • Optimizing and integrating HR systems
  • Succession planning
  • Talent acquisition and management
Training Designer and Training Developer:
Our Training designers and developers are responsible for applying knowledge of current learning models and determining the best instructional strategies using knowledge of adult learning theory to meet client learning expectations. They must know how to:
  • gather content from multiple sources
  • interview client team members, vendors or other interfaces to obtain content related to the subject matter
  • review and validate client requirements and objectives
  • acquire an overall knowledge of the client processes required to develop effective training material
Our consulting professionals possess strong knowledge of e-learning and web-based training development tools (as well as paper-based and classroom methods).

Training Manager:
These consultants oversee the overall training strategy, planning, design, development, testing, scheduling and rollout to ensure the training program is delivered on-time and within budget.

OCMP Solutions —
Organizational Change Management and Process Improvement:

Our traditional consulting services

We wholeheartedly believe the number one cause of unsuccessful efforts is poor change management planning. Regardless of the nature of the effort (merger, ERP installation, preparation for new regulation), the key to successful completion requires solid execution of organizational change management to optimize your effort and mitigate risk.

We believe in a relentless, action-oriented approach to:
  • Executive sponsorship from the start to completion, including significant executive involvement
  • Communication planning and execution – leveraging various mediums
  • Organization job / role impact planning and design
  • Readiness planning and tracking
  • Training planning, execution and measurement
  • Rigorous project management of change management team
Our Organization Change Management experts focus on: Change Readiness:
(tools and techniques to ensure readiness, excitement and adoption)

Our Change Management consultants will work with you to plan for the impacted personnel during a major change (e.g., merger integration, system integration, major process change, etc) and implement change management tools and techniques. Our team will assess overall change resistance due to:
  • Too many initiatives happening simultaneously
  • Inaccurate rumors about the change
  • Lack of employee/user buy-in (e.g., "there is no need for the change")
  • Inappropriate or poor communications regarding the change
Upon assessing the change resistance, our change management consultants will develop action plans for:
  • Overall change planning ("managing the change journey")
  • Communication planning
  • Process change impact planning
  • Training planning
Training (management, planning, delivering), including learning management systems (LMS):
Our training consultants deliver innovative learning solutions that leverage the skills of your team members in order to align the users for a major change or to foster improvements in overall organizational performance. Our training team members are experienced in:
  • Training planning
  • LMS system selection
  • Training design and development
  • Training delivery
  • Training feedback and measurement
  • LMS rollout
Communications:
Our communications professionals work with clients to manage the typical change curve emotions and employ communication strategies appropriate for the lifecycle of a major corporate change. Our communication consultants can:
  • Manage communication planning
  • Design and develop project and corporate communications appropriate for various media
  • Design and develop project branding
  • Design and develop corporate or project promotional marketing items
  • Serve as corporate speech writers
Process Improvement
Eleven Twenty provides consulting and training to help organizations improve process and increase productivity. We leverage our own methodologies, as well as, have experts on the team with expertise in ISO, CMMI, Six Sigma and Lean.

Process improvement maximizes efficiencies through streamlined or automated processes. It addresses your immediate needs and more long-term goals to leapfrog your company ahead of the competition by providing breakthrough performance improvement. Process improvement realigns overall business processes and automates manual processes that impede efficiency. Our efforts are generally focused on:
  • Assessments and gap analyses
  • Process improvement efforts and process redesign
  • Process expert consulting
  • Metrics and scorecard development
  • Process integration (as part of a larger system or organizational effort)
 
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