Change is constant – Are you managing it carefully?

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CUSTOMER RELATIONSHIP MANAGEMENT

b

MERGER INTEGRATION

b

ORGANIZATIONAL CHANGE MANAGEMENT & PROCESS IMPROVEMENT

b

PROGRAM MANAGEMENT
PLANNING SERVICES

b

REGULATORY &
COMPLIANCE

b

SYSTEM INTEGRATION
& ERP

b

HIGH POTENTIAL
PROGRAM

 

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Organizational Change Management & Process Improvement  

Our solution focuses on core organizational change and process improvement.

Organizational Change Management
We wholeheartedly believe the number one cause of unsuccessful efforts is poor change management planning. Regardless of the nature of the effort (merger, ERP installation, preparation for new regulation), the key to successful completion requires solid execution of organizational change management to optimize your effort and mitigate risk.

We believe in a relentless, action-oriented approach to:

  • Executive sponsorship from the start to completion, including significant
    executive involvement
  • Communication planning and execution – leveraging various mediums
  • Organization job / role impact planning and design
  • Readiness planning and tracking
  • Training planning, execution and measurement
  • Rigorous project management of change management team
Our Organization Change Management experts focus on:

  1. Change Readiness (tools and techniques to ensure readiness, excitement
    and adoption)

    Our Change Management consultants will work with you to plan for the impacted personnel during a major change (e.g., merger integration, system integration, major process change, etc) and implement change management tools and techniques. Our team will assess overall change resistance due to:


    • Too many initiatives happening simultaneously
    • Inaccurate rumors about the change
    • Lack of employee/user buy-in (e.g., “there is no need for the change”)
    • Inappropriate or poor communications regarding the change

    Upon assessing the change resistance, our change management consultants will develop action plans for:

    • Overall change planning (“managing the change journey”)
    • Communication planning
    • Process change impact planning
    • Training planning

  2. Training (management, planning, delivering), including learning management systems (LMS)

    Our training consultants deliver innovative learning solutions that leverage the skills of your team members in order to align the users for a major change or to foster improvements in overall organizational performance. Our training team members are experienced in:


    • Training planning
    • LMS system selection
    • Training design and development
    • Training delivery
    • Training feedback and measurement
    • LMS rollout

  3. Communications

    Our communications professionals work with clients to manage the typical change curve emotions and employ communication strategies appropriate for the lifecycle of a major corporate change. Our communication consultants can:


    • Manage communication planning
    • Design and develop project and corporate communications appropriate for various media
    • Design and develop project branding
    • Design and develop corporate or project promotional marketing items
    • Serve as corporate speech writers
Process Improvement
Eleven Twenty provides consulting and training to help organizations improve process and increase productivity. We leverage our own methodologies, as well as, have experts on the team with expertise in ISO, CMMI, Six Sigma and Lean.

Process improvement maximizes efficiencies through streamlined or automated processes. It addresses your immediate needs and more long-term goals to leapfrog your company ahead of the competition by providing breakthrough performance improvement. Process improvement realigns overall business processes and automates manual processes that impede efficiency. Our efforts are generally focused on:
  • Assessments and gap analyses
  • Process improvement efforts and process redesign
  • Process expert consulting
  • Metrics and scorecard development
  • Process integration (as part of a larger system or organizational effort)
 
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